Policies

1. Project Start & Payment

Project work begins once:

• A start date is confirmed

• The contract is signed

• Scope and deliverables are finalized

• Invoice is paid

Payment is only accepted after timelines and details are set.

2. Retainer & Pre-Payment

Ongoing monthly services require:

• A signed retainer agreement

• A defined start date

• A clear monthly scope

Early or unscheduled payments are not accepted without an active agreement.

3. Refunds

Payments are non-refundable once the project has begun or content creation has started.
If the client pauses or delays the project, any remaining credit may be moved to a future date at JABB Marketing’s discretion.

4. Timeline & Rescheduling

Rescheduling project dates or meetings requires 72 hours’ notice.
If a project is delayed more than 30 days, it may be closed and restarted with a new deposit.

5. Communication

All communication is typically handled via email or through approved project platforms such as direct messaging.
Responses are typically provided within 24–48 business hours (Monday–Friday).
While weekend availability may be limited, flexibility is prioritized and updates are shared as promptly as possible. Messages sent after hours will be addressed the next business day.

6. Revisions

Service packages include a set number of revisions.
Additional revisions beyond the agreed scope may incur extra fees.

7. Social Media Posting & Approvals

Content should be approved 24–48 hours before posting.
Delayed approvals may result in missed posting dates.

For complete terms and detailed policies, a full agreement will be provided during onboarding.