Policies

Appointments:

  • Free Consultation appointments are held via phone call or Zoom

  • Service Package appointments must be scheduled at least 1 week prior to the first meeting

Deposits:

  • Each service package requires a 50% non-refundable deposit fee which will go towards your services for the month

  • Deposits must be sent to my Zelle: Janielle Bilello - (928)-257-0560

  • Deposits must be sent upon booking the first appointment

  • The remaining balance will be due in CASH at our final appointment of the month

Late Policy:

  • If client is more than 15 minutes late, appointment WILL be rescheduled

Canceling/Rescheduling:

  • Client MUST cancel/reschedule at least 24-48 hours before their appointment time to avoid a fee

*Canceling/rescheduling after a 24-hour notice will result in a $15 fee, which will be added to your package balance at the end of the month

However, I understand life happens, so just please communicate with me! A one-time waiver will be allowed.

Additional Policy:

  • If you are sick, please refrain from booking appointments with me until you are feeling better